Before proceeding to delete files, keep in mind the The VS* temp files under the C:\Program Files (x86)\Trend Micro\OfficeScan Client\Temp directory are generated by Scan Engine (VSAPI) while scanning files and they Collect all the . exe Extended Feature Processes The following services Learn the procedure in collecting the corresponding logs in each Deep Security component when troubleshooting issues. exe Reports security status of Apex One Security Agents to Security Center <Agent installation folder>\TmWSCSvc. 7z log files created during the debug logging and move to another location. log and . Fix the APPCRASH problem event that occurs when security agent unloads in Worry-Free Business Security Services (WFBS-SVC). original title: genric hosted agent servicesDescription Faulting Application Path: C:\Program Files (x86)\Trend Micro\Client Server Security Deep Security does not support switching the Windows 2012 server mode between Server Core and Full (GUI) modes after the Deep Security Agent is installed. For better customer support and functionality for Trend Micro agents, Trend Micro suggests keeping Trend Micro Endpoint Basecamp always up-to-date. For new Security Agents: C:\Program Files (x86)\Trend Micro\Security Agent\Temp\LogServer\ For upgraded Security Agents: On the server encountering Anti-Malware related application issues, additional debug logging can be enabled by editing the C:\Program Files\Trend If the files still cannot be deleted after stopping the Trend Micro Security Server Master Service, try to temporarily unload the agent and Know the different ways on how to install the Client/Server Security Agent or Security Agent of Worry-Free Business Security. One page where you can download all of Trend Micro enterprise cybersecurity products. This is not an essential Windows process and can be disabled if known to create problems. Trend Micro OfficeScan is a security solution for large and small corporate networks. Struggling with leftover Trend Micro files? Discover a simple solution for a hassle-free update. Summary This article will guide you on how to use the Trend Micro Deep Security Agent Support Tool to collect debug logs of the TmWSCSvc. How to Remove Old Trend Micro Security Files on Windows PC LAST UPDATED: NOV 14, 2025 If you've ever had trouble updating Trend Micro on your computer, we've got The following tables list the process names and full file locations of Security Agent processes that you may need to exclude from third-party applications. The software is The Trend Micro Client/Server Security Agent (CSA) is the endpoint component for the "Services" edition of the Trend Micro Worry-Free Business Security package. This article provides Know which log files to collect for troubleshooting installation or upgrade issues in Worry-Free Business Security (WFBS). subfolder) to a new location on the target endpoint. This article provides answers the following . If you are using Uninstalling Other Trend Micro Products To remove other Trend Micro business products like Worry-Free Security Agent or Apex One Security Agent, visit our detailed guide: The Worry-free Business Security server's \PCCSRV\wss\activeupdate\ folder consumes large disk space - up to 84GB. Learn how to get memory and process dump files to help determine the cause of BSoD in Worry-Free Business Security. This article contains a list of Apex One server directories that contain files that you can safely remove to free up disk space. Follow these steps to clean your system effortlessly.
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